I was recently made aware of this Chrome Extension. I can't wait to try it out on HelpDesk entries and email replies. I look forward to reading how you might make use of this.
"Create custom keyboard shortcuts to expand and replace text as you type! Ever get tired of typing out long email addresses, phrases you frequently use, or just looking to save keystrokes as you type? Well fear not! Auto Text Expander is here to solve that — kinda like TextExpander for Mac or AutoText for Windows, but installed and synced across Chrome browsers!"