Skip to main content
UCET 2027 CONFERENCE - PROVO, UTAH    Questions?

UCET Attendee Registration Refund & Transfer Policy

Effective Date: October 24, 2026

1. General Overview

The Utah Coalition for Educational Technology (UCET) strives to provide flexible options for our annual conference and related events. Because non-refundable financial commitments for venues, catering, technology infrastructure, and production materials are made well in advance, UCET adheres to the following cancellation, refund, and transfer guidelines.

By completing your registration for a UCET event, you agree to the terms outlined below.

2. Administrative Processing Fee

To keep our ticket prices as competitive as possible, all approved refund requests are subject to a $15.00 non-refundable administrative fee.

Why this fee exists: When a refund is issued, merchant processors (such as Stripe and Wave) do not return original transaction processing fees to the organizer. This fee covers those non-reimbursable merchant transaction costs and the administrative labor required to process cancellations.

3. Refund Schedule

Our refund tiers reflect our non-refundable financial commitments to our venue, catering, and production partners:

Notice ProvidedRefund Eligibility
45+ Days Before Event100% Refund of ticket price (minus $15 admin fee)
15–44 Days Before Event50% Refund of ticket price (minus $15 admin fee)
Within 14 Days of Event / No-ShowNo Refunds (all event costs are fully committed)

No-Shows: Registrants who do not attend the event and do not submit a refund or transfer request in advance are not eligible for a monetary refund or roll-over credit.

4. The Digital Access Guarantee

If you are unable to attend the physical event and have passed the refund deadline, your investment is still protected. Your ticket remains valid for full digital access, including:

  • Mainstage Recordings: Full access to high-quality recordings of all sessions held on the Mainstage, uploaded shortly after the event concludes.
  • Pre-Recorded Content: Access to all digital-first sessions and bonus conference materials.
  • Virtual Resources: Access to digital workbooks, session slide decks, and participant resources.

5. Ticket Transfers (Recommended)

If you cannot attend, we strongly encourage you to transfer your ticket to a colleague or friend. This is the best way to ensure the seat is used while avoiding cancellation and processing fees.

  • Cost: Ticket transfers are processed free of charge.
  • Deadline: Transfer requests or self-service updates must be completed at least 72 hours prior to the event start time.
  • How to Transfer Your Ticket:
    1. Self-Service via Sched (Recommended): Attendees are welcome to complete the transfer directly through our event platform. Step-by-step instructions can be found in the Sched Ticket Transfer Guide.
    2. Email Request: Alternatively, you may email Tricia Jackson with the new attendee’s full name, email address, and school district/institution to request a manual transfer.

6. Event Postponement, Format Changes, or Force Majeure

  • Cancellation by UCET: If UCET cancels the event due to unforeseen circumstances (e.g., severe weather, facility emergencies, or natural disasters), registrants will receive a full refund of registration fees paid.
  • Format Changes: If the physical conference transitions to a fully virtual format, registrants will receive complete virtual access, and any price difference will be refunded or credited per UCET Board approval.
  • Travel Expenses: UCET is not responsible for airfare, lodging, travel change fees, or personal expenses incurred due to event cancellation or rescheduling.